Work At Home And Be A Mystery Shopper
Measure Consumer Perspectives
Be an Undercover Video Mystery Shopper
By: Cathy Stucker
Measure Consumer Perspectives recently named to the High Impact Portfolio as one of the top fast-growth copmanies headquartered in the Metro Louisville Region.
Fully Entegrated Marketing Services
Secret Shopping & Mystery Shopping...A fully integrated marketing services company that implements marketing programs at the retail level. (Australia, Canada, USA)
A Closer Look
Mystery Shopping Professionals...Focus on the hospitality industry. They are a reimburesment only company. They do not pay a fee to their shoppers.
A & M Business Services Inc.
Mystery Shopping...Specializing in the hospitality industry - hotels, restaurants, and nightclubs. Site has listing of available jobs.
A Step Above Service Evaluations
Retail and hospitality industry
A Top Shop--LLC
Shops are paid on a flat fee basis. Most shops pay $10-20 per hour. Some shops include benefits such as reimbursement for meals, movie tickets, merchandise, hotel stays, etc.
About Face--The Secret Shopper Company
Online-reporting system and telesurveys. Specializing in high-end product lines and recreational, mass retail, auto, restaurant, grocery, and independent living. All shops are done for the purpose of significantly improving service or sales, or for reducing loss, not just for market research. (Formerly: The Secret Shopper Company)
Ann Michaels & Associates, LTD
Employee Evaluations/Telephone Surveys/Employee target reporting
Associate Consumer Evaluations (ACE) Mystery Shopping
They handle all types of shops, including restaurants, retail, and automotive, specializing in integrity shopping.
National Shopping Service Network, LLC
Anonymous Shoppers & Assessments of Pittsburgh
At Your Service Marketing
Have you ever imagined yourself going undercover, like one of those TV reporters with a hidden camera? That is very much what it is like when you do a video mystery shop.
Standard mystery shopping involves visiting a store, restaurant, bank, apartment complex or other business posing as a customer. Mystery shoppers do the things other customers do: we ask questions, make purchases and returns, etc. But we are also making observations about service, quality and cleanliness. Afterward, we submit reports describing what we observed.
During a video mystery shop you will do many of the same types of things you do in a regular mystery shop. You will ask questions of employees, engage them in conversations and record their responses. You may also be asked to record images of the sales floor and service areas.
An advantage of video over written reports is that the client can see exactly what happened, and not have to rely on the written impressions of the mystery shopper. The employee who was shopped can view the tape and see exactly how they come across to customers.
The video equipment is easily hidden. The camcorder and battery pack are usually worn on a belt or carried in a purse. The camera itself it so small that it can be hidden in a button or a piece of jewelry.
Shoppers hired to do video shopping often have experience in mystery shopping or using video equipment. New mystery shoppers should get experience in standard mystery shopping before attempting a video shop. If you are asked to do a video mystery shop, you will be taught how to use the equipment and conduct the shop.
You may be asked to do some sample or test shops to get used to using the equipment. According to the companies that do video shopping, the best way to learn is to do a shop then view the tape you made. You can immediately see your results that way. Test shops allow you to learn without the pressures of a real shop.
The mystery shopping company will provide the video equipment for you. You may pick it up from a local location or it will be shipped to you.
Video mystery shoppers often receive higher fees than mystery shoppers doing a standard written report. Fees start at about $30 and can go up to $150 or more.
Cathy Stucker is the author of The Mystery Shopper’s Manual. Sign up for her free online mystery shopping course
For more information on mystery shopping and video mystery shopping, see Shopper’s Manual